General terms and conditions for the end customer

1. Right of withdrawal

Consumers within the meaning of § 13 BGB are granted a right of withdrawal.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Medicura Naturprodukte AG - Tulpenweg 6 - 97724 Burglauer  - Tel.: 09733/783920 - Fax: 09733/7839229 - of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


3. Prices

Our sale prices contain the actual statutory value added tax and refer to - unless otherwise indicated - one piece/item. Please note our separate regulations of postage within Germany. Partial deliveries are permissible as far as they are reasonable for the customer.

The manufacturer reserves the right to make changes of errors, printing errors and technical modifications.


4. Options of payment

New customers pay by cash in advance, PayPal, by direct debit or cash on delivery. After the third purchase we will deliver on account, which will become due for payment within 14 days. Shipments abroad will only be delivered against advance payment. The delivered goods remain our property until being completely paid.


5. Warranty and Liability

In case of substantial defects when handing over the goods, we reserve the right to eliminate the defect or deliver an article that is free of any defects at our own discretion.

If defect remedy or replacement are not effected, you are entitled to withdraw from the contract or demand a corresponding purchase price reduction. Any further claims are excluded.

In particular we are not liable for any damages not occurring on the delivery item itself. This exclusion of liability only applies unless the cause of the damages was either intent or gross neglect or for injury to life, physical injury or damage to health.

The exclusion of liability also does not apply as far as we have given a condition or durability guarantee (§ 434 BGB) or have maliciously concealed a defect. 


6. What else is to know

Our offers are non-binding. If a particular item cannot be delivered for reasons beyond our control (like force majeure or not foreseeable deliverability by our own supplier) and a replacement is not reasonable, we have the right to refuse delivery. In such a case we will immediately inform you. Payments that have already been made will be refunded immediately. There are no binding delivery dates. For internal processing we store the data provided. We will not give this data to third parties. 


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